By completing a booking request you acknowledge you have read and accept the terms and conditions listed here. We will also email a copy of these terms and conditions to you upon booking so you have a copy easily available for your records.

Invoices and payments

Payment can be made to the Business via cash, cheque, an approved payment card, or by any other payment method that is accepted by the Business. as set out on our website.

An estimate will be given to the Client during the initial fitting. In the event that the cost of work required cannot be estimated at the initial fitting due to the work being novel or complex or having special requirements (i.e. Bridal alterations), an estimate will be provided within 7 days of the initial fitting. The Client must accept an estimate by email or on our estimate acceptance form before work can commence. The Client agrees to pay any invoice(s) for the work by the due date(s) specified. Unpaid or overdue invoices may result in suspension or termination of the Project. Alterations must be paid for in full upon accepting the estimate, unless greater than $100 in value, in which case a 50% deposit for standard alterations, and a 30% deposit for Bridal or Formal alterations, is required before the commencement of the work. If the scope of work changes for any reason including but not limited to a change of mind as to what the client seeks, changes in body measurements, pregnancy, surgery, change of shoes or undergarments, or additional alterations etc – then a new estimate will be produced for any extra work involved. In the case of an estimate, the Client acknowledges that while all reasonable effort will be made to complete the work at the estimated price, this is an estimate only and the final price of the work may change due to unanticipated complications or additional materials required to complete the work. The Client will be notified within .. hours/days if any variation in the final price is greater than 10% of the initial estimate. The Client may choose to cease the project but will lose the deposit, or continue with the changes to the work so that the work is satisfactory to the Client.

Consumer guarantees

(a) Nothing in this Agreement is intended to exclude, restrict or modify the rights which either of the parties may have under the Australian Consumer Law. 

(b) A failure to comply with the Consumer Guarantee provisions under the Australian Consumer Law to the extent they apply to this Agreement, the Business’ liability is limited to (at its election):

(i) in the case of a supply of goods: 

(A) replacing the goods or supplying equivalent goods; 

(B) repairing the goods; 

(C) paying the cost of replacing the goods or acquiring equivalent goods; or 

(D) paying the cost of having the goods repaired; and

(ii) in the case of a supply of services: 

(A) resupplying the services or (

B) paying the cost of having the services supplied again.

Fittings

The initial fitting is one of the most important stages of alterations. It is important that the Client attends this fitting with a clear statement of their needs, and all relevant items. This is especially important for Bridal and Formal alterations. It is highly recommended the shoes and undergarments that will be worn with the garment be brought to all fittings, especially for hemming purposes. The Client agrees that alterations will be based on the shoes and undergarments worn to fittings, and that any change of shoes or undergarments and any fluctuations in body measurements (including due to pregnancy, surgery etc) that will affect the fit of the garment may incur extra charges for additional alterations.

Customers with pre-booked appointments will be given priority over customers who walk in and call in without an appointment. We do not accept responsibility for garments that are not pinned by our staff. We cannot guarantee the quality of finished products if you decide not to rely on our professional advice and request to use measurements or finishing that are not performed or recommended by us. Further cost may be incurred for extra work required due changes in measurements, and adding extra services after your fitting session and after you have picked up the garment(s). For hygiene reasons, we do not accept unclean garments.

Termination of contract

The Contract ends when the garment is picked up unless one of the parties ends the contract before that time. If one of the parties chooses to end the Contract prior to Project completion, the Client is responsible for paying for all work and costs incurred up until that date.

If the Client chooses to cancel their alterations prior to working having been started, they will be liable to pay a fitting fee, which will be deducted from their deposit or payment, or invoiced as required. This fitting fee is $70 for Wedding Dress Alterations, and $30 for all other alterations such as Standard alterations, Formal alterations, Bridesmaid dresses etc.

Warranty and refunds

No refunds will be provided for the work completed or services performed under this contract other than in accordance with consumer guarantees under Australian Consumer Law and as otherwise required or permitted by law.

Alterations are completed to the best of our abilities. The Business is not liable for any damage incurred due to the quality of the construction or materials of the product, only for the work performed by the Business. The Business cannot be held liable for any damage the garment may sustain once it has left the studio. This includes but is not limited to Wedding Gown bustles being broken due to the dress being stood on, not cared for, or being incorrectly lifted prior to sitting.

If you would like any care tips regarding the alterations on your garments, we would be happy to discuss this during your fitting/pick up.

Measurement disclaimer

The measurements recorded are taken on the date specified and reflect body measurements at that time.

Topstitch Label is not liable for incorrect sizing due to fluctuations, variations caused by clothing worn during measurement, or sizing discrepancies with manufacturers. If unsure about sizing, we recommend contacting us for guidance. Most online retailers select the closest available size rather than an exact match.

If ordering a custom-made garment, we do not accept responsibility for incorrect measurements taken if the client/manufacturer is not clear on what measurements must be taken. If additional measurements not discussed during the initial service must be taken after the initial service, an additional fee will be charged.

Garment condition

We recommend all garments are tried on at the final fitting and inspected by the client. By leaving the studio with the garment, the Client accepts that the work was done in accordance with the scope specified in the estimate and to the Client’s satisfaction. It is the responsibility of the Client to take satisfy themselves about all aspects of their garment before leaving the studio.

The Client acknowledges that the alterations are based on the first fitting, and subsequent fittings attended by the Client. If these measurements are no longer applicable by the time the dress should be finished, this is not the fault of Topstitch Label and the Business cannot be held liable for any differences that arise after the last fitting.

Any alterations needed after the garment has left the studio will be treated as new alterations and charged as such.

Topstitch Label is not responsible for the garment in any way after it has left the studio. This includes any damage, rips, tears or spots that may occur after the garment has been collected. Any dry cleaning required after the garment has left the studio is the responsibility of the Client.

The Client promises to review the product at a necessary point to conclude the work, and to be reasonably available to the Business if the Business has questions regarding this project, and to provide timely feedback and decisions.

Utmost care will be taken when the Business is in possession of the Client’s garment/s, such as moth protection and care around sharp objects. All garments brought to the studio in garment bags will be kept in the provided garment bags unless the garment is being worked on. The Client acknowledges that due to the nature of the work, while unlikely, damage to the garment can occur despite reasonable care. All efforts will be made by the Business to repair any damage incurred during alterations at no additional expense to the Client. All damage incurred during alterations will be disclosed to the Client upon pickup as well as measures taken to repair the damage.

Urgent jobs

Urgent jobs required for completion within 2 weeks may be accepted at our discretion. An additional 30% of the quoted price will be charged for jobs to be delivered within 2 weeks. An additional 50% of the quoted price will be charged for garments to be delivered within 1 week from the date of job acceptance.

Completion of work

Topstitch Label will complete the alterations in a timely and professional manner. The Client acknowledges that the estimated time of completion is an estimate only and may change without notice due to unforeseen circumstances including but not limited to illness of staff, delays in supplies, or extra complications that arise during alterations/repairs. In the event of an emergency, if the alterations cannot be completed by the original seamstress, the Client agrees that Topstitch Label may have another seamstress at the Business complete the alterations at no further cost to the client.

In the event of an unforeseeable incident over which Topstitch has no control, the Client agrees not to hold Topstitch Label responsible for any loss or damages, including but not limited to fire, flood, vehicle accident or break in.

Topstitch Label will always do our best to accommodate our Clients, however, we are not responsible for events being cancelled or rescheduled. If the Client’s event is cancelled or rescheduled or for any reason the Client decides to stop alterations to their garment, the Client will still be required to pay for the work that has been completed.

The Client understands and accepts that our seamstresses work on contract and may take garments to their home studios to complete the work required (not including Bridal gowns). All seamstresses employed by Topstitch Label will apply the utmost care during the transportation of your garments, such as transporting only in garment bags. Topstitch Label also agrees that no garments are to be worked on in areas where pets may have access to Client garments, and that all garments will be returned to the studio as soon as work is completed. If the Client wishes their garments to only be worked on in the studio, please disclose this during the initial fitting.

Pick up

All outstanding balances must be paid in full upon pick up. The Client must arrange a time for collection of their garment/s within 30 days of the initial notice of completion. All attempts to contact the client will be made within the Business’s abilities. Failure to collect within 30 days will incur a late collection fee of $20, with additional charges of $20 per week the garment/s remain uncollected. Any garments that are not collected within 90 days of the initial notice of completion becomes property of the Business and all payments made in relation to the garments are forfeited by the Client. 

Photos and videos

We may take photos and videos of you dressed in your garments to aid in the process of alterations and to track work progress. These work-in-progress photos and videos taken are only for internal records and will not be published. We may also take pictures and/or videos of you dressed in your finished garments at pick up. These finished photos and videos taken are again only for internal records and will not be published.

We will also take photos and videos of your garments before, during and after the alterations/repairs process. By accepting these terms you agree that these photos may be posted on Topstitch Label’s social media channels as examples of our work. We will not post any photos or videos of garments to be worn to Weddings or Formal until 30 days after the event has passed and will not provide any information with the photos which may identify you, without your consent.

Faults

In the case of legitimate faults, please contact Topstitch Label as soon as you identify a fault, at which stage we will begin our Faults assessment procedure, of which the first step is an inspection of the work. As per Australian Consumer Law, Topstitch Label will always attempt to repair any faults at no additional cost to the Client. Under Australian Consumer Law an offer for repair must be accepted by the Client. A refund will only be considered if the item is unable to be repaired following our inspection and is at our discretion.

The Client agrees to contact Topstitch Label within 48 hours from collecting the garments for any perceived faults, which will be inspected by staff from Topstitch Label and any repairs will be at their discretion. Topstitch Label is not required to inspect any perceived faults after this time.