Frequently Asked Questions

We offer cash payments and EFTPOS.

We can usually have most alterations completed within 2 weeks, however during busy periods our average completion time is under 4 weeks, so be sure to contact us as soon as you can about any alteration needs if you need them completed by a certain date. Custom jobs take longer and construction time depends on what the garment is. Times can range from 1 month to 6 months depending on the design, type of garment, and whether a completely custom pattern needs to be created.

Our goal is to make sure you leave with a garment you’re happy with. We promise to be honest about our capabilities and what you can expect from a repair, alterations or custom garments and do our best to provide you with a great service. If you’re not happy with the final result, we will work fully within our capabilities to provide you with a garment you’re happy with. However, please remember that there are limitations to everything and sometimes what you’re after may not be achievable.

Alterations:

Yes! We use high quality, reliable sewing machines. Our main workhorse is a 1990s Bernina Industrial 950, who we call Bernie.

We can usually take in a garment by up to 2 sizes. Any more than this will change the look and fit of a garment.

Absolutely! We totally get the frustration of not having pockets in your garments. Whether it be a patch pocket, side seam pocket, slash pocket, hidden pocket, or welt pocket, we can help add this handy feature to almost any garment!

Custom Garments:

The process of making custom garments is more labour intensive than constructing retail clothing in a factory. Not only is the pattern specifically created for your measurements, but each garment is made one at a time to ensure high quality finishes and custom details. Also, as all of our staff are employed in Australia, we pay them Australian wages that reflect the quality of their work.

Yes! You’re more than welcome to source your own fabric. We’ll advise you on whether it’ll work for the type of garment you have in mind, or if you have a design consultation before purchasing fabric then we’ll advise you on what fabric to look for.

We have a range of high quality fabrics available through our Australian wholesale suppliers, as well as fabrics we have on hand for you to choose from for your custom garments.

We don’t throw away fabric scraps, in fact if they can be used for small jobs or repair jobs we keep them aside. If they can’t be used for that, we actually donate fabric scraps to local schools and daycares for craft projects.

We use natural, environmentally friendly and ethically made fabrics that have as little negative impact on our environment as possible. The main fabrics we use are linen, tencel, cupro, silk, wool, organic cotton, and some bamboo fabrics.

Yes, we are able to create completely custom patterns, however this process is very labour intensive and takes a long time as the pattern needs to be designed, fitted, redesigned, fitted, etc, before the final piece is completed. Therefore, we have a selection of pre-made patterns created by many independent pattern businesses that we can use to create your custom garment.

Refund Policy

Due to the nature of our work, we cannot offer refunds. However, in the event that a mistake is made, we will not charge for this and do our best to rectify it. In the rare circumstance that we completely ruin a garment, we will pay for the replacement of that garment.